Catch-Me Support

Need help with the app? Email [email protected].

What to include

• Your platform (iPhone or Android), app version and build number.
• Your device and operating-system version, app language and approximate date and time of the issue.
• A short description of what happened and the steps that led to it.
• If useful, a screenshot that does not expose sensitive information.

Never send passwords, authentication codes, full payment-card details or private conversation content.

Account and privacy

• You can edit your information and preferences in the app.
• To permanently delete your account, go to Profile → App Settings → Delete account.
• For account access or a privacy request, email the support address above. See our Privacy Policy.

Purchases and subscriptions

• App Store and Google Play process in-app purchases, subscriptions, cancellations and refunds according to their own policies.
• Deleting the app or your Catch-Me account does not cancel a store subscription.
• If a confirmed purchase is not shown in the app, use Restore purchases first. If the issue remains, email us with the platform and approximate purchase date, without sending payment-card details.

Safety and reporting

Use the reporting and blocking controls available in the app. If you still need help, email us with a concise description and no unnecessary private content.

Catch-Me is an entertainment experience for adults aged 18 or over. Its characters are fictional and operated by artificial intelligence; they are not real people. Use of the service is subject to our Terms of Service.

Operator

• Mauber Informatica LTDA
• CNPJ 04.510.476/0001-23
• Support: [email protected]